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Resource Management Services, Inc. and The Debt Marketplace, Inc. are proud to bring you

Dennis and Judy Hammond present Debt Connection Symposium and Expo 2015, focusing on networking and connecting with clients, service providers, product suppliers, agencies, attorneys - at a whole new level.

In addition to hearing presentations from a high-caliber faculty, a key ingredient of the Debt Connection Symposium and Expo concept is to have an opportunity to meet peers and other industry professionals, as well as finding new products and services that might make your job easier, better, more efficient, more productive, etc.

Speed Networking gets you started. Meet 20 people in the first 30 minutes. With dozens of industry vendors, the Expo is a great place to meet the industry's best companies and network with hundreds of registered attendees. Explore opportunities, discover strategies and technologies, connect with peers and resources.

DCS2015 combines five distinct learning styles and experiences with more networking opportunities and specialty meetings than ever before in one venue - structured to maximize the educational focus of the event.

With collections, compliance and accountability as our educational focus, we a take a fresh look at the operational decisions affecting our company’s goals, whether it impacts the protection of the consumer, the brand, or the company’s performance and continued existence. Success and achievement are a combination of knowledge, relationships and action. These principles will be examined throughout the conference.

This year, start the conference by connecting with Regulators and then we head straight into a presidential style Great Debate! You won’t want to miss four of the industry’s leading professionals debate the concepts of collection effectiveness and compliance. Yes, you can be effective and compliant too!

Also in the general session, plan to join our six Fast Track presenters for their 7 minute - “best idea” - “got to write this one down” concepts!

After a networking lunch in the exhibit hall, we return to the educational sessions for our "What’s the Buzz in the Industry" sessions, providing an update and understanding of what's trending. There is something for everyone as topics include: Washington Update, Credit Unions, Debt Buying and Selling, and Auto Finance/Secured/Repossession. But wait, there’s more. We transition into small group learning experiences, where you can then choose up to 3 roundtables to join for interactive sessions on the topics of your choosing. From interactive small group sessions, to breakouts by topics, get more from your conference experience by choosing the sessions that best match your learning goals.

Distinctive learning begins again on Friday morning, with an opportunity to network, to enjoy a nice breakfast, and to visit any exhibit booths you haven’t yet seen. From learning about products and services in our Expo hall, to the Technology Friday sessions, you'll hear what’s new, what’s on the horizon, and how technology and strategies will affect the operational perspectives on some of the most challenging aspects of today’s collection and compliance world.

Banks, Auto Finance, Consumer Lenders, Healthcare Financial Management Professionals, Debt Buyers, Collection Agencies, Attorney Firms, Industry Vendors

The conference is geared for Collections, Recovery, and Debt Sales professionals from Creditors, Healthcare, Collection Agencies, Collection Attorney Firms, Debt Buyers, and Related Industry Vendors.

A highlight of the Debt Connection Symposium and Expo is the Featured Company meetings, to facilitate Creditor/Debt Buyer vendor management meetings, new vendor or buyer orientations, or new portfolio sale previews.

The Featured Company meeting attendees generally require greater involvement from the Operations side, with the new vendor orientations and Networking opportunities benefiting attendees from both Operations and Relationships Management.

At DCS, Creditor and Debt Buyer Featured Companies hold group meetings with their existing vendors, or conduct new vendor orientation sessions for pre-qualified vendors who may be working on future projects. Debt Seller featured companies may hold new buyer orientation sessions or portfolio preview meetings for pre-qualified buyers. These sessions will be pre-scheduled in set locations, with pre-qualified attendees.

Existing Vendor Meeting

Prospective Vendor Meeting
Existing Agency Meeting

Existing Agency Meeting
Federal Savings Bank

Existing Agency Meeting


Did Collection Effectiveness go out the window when compliance came in the door??? Hear how these four industry professionals debate the topics you want to know - maintaining effective collection techniques while ensuring a compliant atmosphere. Is there agreement in the industry as to "how" it must be done? Or, is there room for a variety of interpretations? How can you dial? Does the term "social media" scare you? How about geo-location services? Can you have compliant work from home employees? How about interest rates post charge off / pre-judgment? What about settlements? How do you avoiding disparate impact and those sneaky unintended consequences. Another hotly argued point out there is the necessity to include 1099 language on discount (aka settlement) letters. What about background checks, privacy and state laws that conflict? When is it appropriate to sue? And how about letters - are they effective collection tools or more likely an opportunity for FDCPA claims. Record all? When don't you record? What about the analytics behind the call recordings - is it really a training technique, important evidence or supporting documentation for terminations? How do you handle conflicting and/or vague regulations? What constitutes appropriate third-party vendor oversight and auditing? When do you terminate, either collectors or vendors? This lively session will include 4 extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!  


Wednesday – September 9, 2015 - 1:00 PM – 5:00 PM

4 hours CEU credits toward DBA Certification

This course is required for individuals seeking to become certified with DBA International. The course will cover the history of the industry, the life cycle of a debt, regulations, and collection issues and responsibilities including licensing and consumer communications. The course is designed to be a general overview of the industry in order to set forth a base for best practices in debt buying.

Special offer for DCS registered attendees. Course fee: $290 for DBA members and $340 for non-members.  

Join us starting at 12:00 pm till 1:30 pm as we serve up some Austin Style BBQ with a Texas size spread of food and beverages. We will be meeting poolside on the 5th floor of the brand new JW Marriot. Join us at this casual event to meet with friends, old and new! Sample the brisket, the pulled pork, sausage and other Austin favorites while networking all the way back for seconds. Don’t be shy , there is plenty for everyone!

Come and help us kick off the Debt Connection Symposium and Expo 2015 conference at the Welcome Reception located in the Expo Hall. Visit with all the great companies exhibiting this year. Grab some food and something to drink and catch up with old friends or make new ones. Dress is business casual. Welcome Reception begins at 5:00 pm right after Speed Networking.

Join us Thursday, September 10th as we network with 2 million of Austin’s favorite mammals. First, enjoy a bat themed reception with special food and drinks specially prepared “bat style“ by JW Marriot’s finest chefs. Then we’ll cruise under the Congress Avenue Bridge to await the departure of about 2 million bats as they come out at dusk to feed.

"There are always a few sessions I look forward to with great anticipation. Then there are always one or two sessions that surprise me with excellent information or simply a new vantage point that I had not expected. These are among the reasons I attended DCS initially. However, as I have continued to attend, the biggest value I find is the wealth of connections I have made to people who have experienced my issues and can help me navigate the tricky waters of our industry. The quality of the information presented is top-notch and the same is true of the people who attend DCS each year.”
Chris Bennett - BMW Group
"I have had the pleasure of attending a number of DCS Symposiums and have found no similar meetings better! I always come away with more knowledge of our field and the talent brought together by RMS for these forums never cease to amaze me. In these times where the ARM space is undergoing tumultuous changes, attending one of these Symposiums should be a must!"
Barry Dumser - First Citizens Bank
"DCS has been one of the "go-to" conferences of the year in the ARM industry. The team consistently assembles knowledgeable presenters that cover relevant topics professionally. Networking is exceptional as DCS draws decision makers from leading banks and other credit grantors, agencies, debt buyers and product/service providers. As a keynote presenter, I am consistently impressed by their attention to the details and progressive technological capabilities."
Mike Ginsberg - President and CEO, Kaulkin Ginsberg
"Thank you again for hosting such a wonderful and successful conference. I can say that attending over 15 conferences a year for the last 12 years, if I had to only attend one this would be the event. The entire DCS team goes above and beyond to support the conference sponsors and provide VIP treatment. The quality of the speakers and break-out sessions were excellent, the networking events provided outstanding food and atmosphere for conference attendees to interact and to get to know each other. The accommodations as always with this conference were world class. Professionally, I was able to interact with multiple clients and meet some wonderful people who will now be colleagues."
Stephanie Kaster - Vice President of National Accounts/First Party, Western Region/ARM, RevSpring
"Thank you so very much for affording me the opportunity to participate in the Debt Connection Symposium & Expo as a Featured Company. The conference was 'AMAZING'! In regards to the Featured Company meeting, I could not have been more impressed with the results and the future benefit that it will bring to SCANA. This conference attracts a quality group with extensive strength in the industry. I found that I could contribute our valuable best practices to others and learn even more from their shared practices. In today's ever changing industry and economy…that alone is priceless! The atmosphere of the venue and the coordination of the event made it such a valued experience and I was so excited to share when I returned to SCANA. The keynote address was terrific and I found the Fast Tracks and networking especially valuable. Loved the fun activities and your choice of music to keep it lively and every one awake. Not to mention the food and snacks were fabulous! My favorite snack was the 'make you own' trail mix….great idea!"
LaDonna Jantzen - SCANA Corporation
"DCS is a great opportunity for vendors and attendees to network in a low pressure, fun and enthusiastic environment. From team building events to intimate dinners or just a casual conversation over a drink, DCS always provides the ideal venue for this well organized conference. On behalf of all of us here at Tech Lock, Inc. we thank you for hosting such a wonderful event."
MaLisa Langusch - Tech Lock Inc.
"Year after year, DCS has consistently been one of the best industry conferences that I have attended.”
Manny Newburger - Barron & Newburger, PC
"On behalf of Toyota Financial Services Central Recovery Department we would like to extend our personal thanks to you and your team for hosting the Debt Connection Symposium and Expo. As always, there was a wealth of information available and the symposium gave us many opportunities to ask questions of our peers. Everything was very organized and ran smoothly for the entire week."
Tim Yamada - Toyota Financial Services

Need some answers? Go to faq.html, email us at: or call us at 562-906-1101

Resource Management Services, Inc. is sensitive to anti-trust concerns, and is working with Mr. Oscar Marquis of Oscar Marquis & Associates who will be present throughout the event to help avoid potential anti-trust issues.

This service is being provided as an accommodation to the attendees at the Debt Connection Symposium and Expo to assist with anti-trust issues. For further information, see our Anti-Trust link under Other Information menu tab.




The city of Austin has a unique way of doing just about everything. All the time. From the nearly 200 live music venues – making it the “Live Music Capital of the World®” – to the trendy “street eats” springing up all over town. If you’re looking for an authentic meeting experience, Austin is it. And if you’re looking for an upscale, unique meeting venue, look no further than the JW Marriott Austin.

Room Rate: We are pleased to announce the discounted guest room rate of $219 per night, which is for DCS2015 registered conference attendees only.

Legal professionals should attend this session and join the discussion on the latest legal decisions impacting the credit and collections industry. We'll discuss the how the newest decisions under the FDCPA, the TCPA, the FCRA and other federal statutes are impacting litigation trends against creditors, debt buyers, collection agencies and collection attorneys.

In addition to the quality speakers in our general sessions, the Roundtable Sessions give the attendee the opportunity to choose three distinctive learning sessions to join. This allows the attendee to discuss and explore issues of importance from a variety of topics with the discussions led by an industry peer with knowledge specific to the topic. This is an excellent peer networking opportunity in an informal roundtable setting.

Speed Networking gets you started, with 20 meetings in 30 minutes. We line up 20 Meeters and 20 Greeters, and every minute, the Meeters move to the next Greeter. Learn to tell your story quickly, and you both decide whether you'd like to talk longer – at another time. It's a very efficient way to meet 20 people. Practice your pitch.

The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices.

A Division of Recovery Management Network

Join us with your Credit Union peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. If you would like to be a part of the newly formed Credit Union Peer Group please join us.

Military Veterans in Credit & Collections Round Table - “VCC”. The VCC group will be holding its first formal meeting and all military personnel including; active, reserve, retired, and veterans are welcome to attend.

The mission of the Network of Professional Women in the Collections and Call Center Industries (PWCI) is to Recruit, Retain, and Promote professional women in our industry.

DCS2015 and Resource Management Services, Inc. are authorized providers of educational programs for the DBA International’s Debt Buyer Certification Program. Those seeking their Debt Buyer Certification can earn continuing education credits by attending sessions at DCS2015.