Time Event
Monday - September 9, 2019
3:00 p.m. - 7:00 p.m. Early Registration
Tuesday - September 10, 2019
8:00 a.m. - 7:00 p.m. Registration
8:00 a.m. - 2:00 p.m. Exhibitor Set-up
8:00 a.m. – 12:30 p.m. Skip Strategies & Solutions Sessions - Master of Ceremonies
Moderator: Mike Goins, TD Bank
We’re back. If you attended last year’s event, you already know - Don’t Skip the Skip Session! We’ll start the day with a panel of operational industry experts—talking about their strategies to locate consumers and their skip tracing operational success stories. Hear thoughts on when to skip, who to skip, how to skip, where to skip and the ROI on the various skip tracing activities.
8:00 a.m. – 8:30 a.m. Skip Strategies & Solutions Sessions: Continental Breakfast
8:30 a.m. – 9:15 a.m. Skip Strategies & Solutions Sessions:
Data Sources - Making Better Use of Data and Alternative Data Panel
Rod ArendsSoutheast Toyota Finance - Service Center Operations
A theoretical approach focusing on big data, analytics and turning data in to usable knowledge
9:15 a.m. – 10:00 a.m. Skip Strategies & Solutions Sessions:
A Practical Approach to Skip Waterfalls - The Who, What, When, Where and Why Panel
Chris MitchamSecurity National Automobile Acceptance Company "SNAAC"
The A-Z of waterfall options and ROI for various solutions
10:00 a.m. – 10:20 a.m. Skip Strategies & Solutions Sessions: Break
10:20 a.m. - 10:45 a.m. Skip Strategies & Solutions Sessions:
Vendor Solution Discussions – Vendor Solution Fast Track
What is Happening with Skip? – Their product solutions/ROI for various types. It’s really a "What’s New" Discussion
10:45 a.m. - 11:30 p.m. Skip Strategies & Solutions Sessions:
Challenges and Strategies for Locating Collateral
11:30 a.m. - 12:00 p.m. Skip Vendor Oversight
12:00 p.m. - 12:30 p.m. Skip Strategies & Solutions Sessions:
Dormant Judgment Collections - Post Judgment Asset Water Falls – Tricks and Traps
Brian Winn, Winn Law Group
So, you’ve got the judgment, and now are just waiting for money to roll in? A good strategy and the appropriate use of available tools and resources can make a difference in maximizing collections on dormant judgments. Learn Tricks and Traps involved with using an Asset Waterfall for dormant judgments. Hear ideas for measuring success and calculating the ROI of your investment. Hear concepts to make sure that you don’t get trapped by some easy-to-make, but very expensive mistakes.
12:00 p.m. - 1:30 p.m. Networking Lunch
Join us for great food and networking. Join us at this casual event to meet with friends, old and new!
1:30 p.m. – 2:50 p.m. Auto Finance Peer Group Member Roundtable Session (Members Only)
Kelli EdmondsSantander Consumer USA
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.
1:30 p.m. – 2:50 p.m. PWCI - Network of Professional Women in the Collections and Call Centers Industries (Open to All Attendees)
1:30 p.m. – 4:20 p.m. Debt Settlement Strategies and Solutions
1:30 p.m. – 2:15 p.m. Debt Settlement Strategies and Solutions:
Debt Settlement Overview and Regulatory Perspective
Teresa DodsonGreenbacks Consulting
2:15 p.m. – 2:40 p.m. Debt Settlement Strategies and Solutions:
Understanding the Options and Educating the Consumer
2:40 p.m. - 3:00 p.m. Debt Settlement Strategies and Solutions: Break
3:00 p.m. – 3:50 p.m. Debt Settlement Strategies and Solutions:
Operational Challenges and Concerns
3:50 p.m. – 4:20 p.m. Debt Settlement Strategies and Solutions:
Transparency, Suitability and Standardization - Can We Resolve the Trust Issues?
3:00 p.m. - 4:20 p.m. Credit Union Peer Group Session (Members Only)
Dan Vande Zande, Landmark Credit Union
Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, no vendors.
3:00 p.m. - 4:20 p.m. Millennial Peer Group
Matt Justice, Professional Bureau of Collections of Maryland Inc.
Join your Millennial and Non-Millennial peers and colleagues to discuss critical issues and concerns that affect Millennials in our industry.
4:30 p.m. - 5:00 p.m. Speed Networking Outside the Expo Hall
Meet 20 people in 30 minutes. (All attendees welcome. No additional cost.) Don't miss this conference opener, bring your business cards!
5:00 p.m. - 6:30 p.m. Welcome Reception and Exhibits
Come and help us kick off the Debt Connection Symposium and Expo 2019 conference at the Welcome Reception located in the Expo Hall. Visit with all the great companies exhibiting this year. Grab some food and something to drink and catch up with old friends or make new ones. Dress is business casual. Welcome Reception begins at 5:00 PM right after Speed Networking.
Wednesday - September 11, 2019
6:00 a.m. - 7:30 a.m. Red Rock Walk/Run Sponsored by TransUnion
Just because you are in Las Vegas doesn’t mean you have to indulge in all that is unhealthy. We are here to keep you on track to a healthier you. We are bringing back the Red Rock Walk/Run for those of you who want to start the day with a hike or run in the Red Rock Canyons.
7:30 a.m. - 6:30 p.m. Registration and Expo Hall Open
8:00 a.m. - 9:00 a.m. Breakfast - Expo Hall
8:50 a.m. - 9:00 a.m. Opening Remarks
Judy HammondResource Management Services, Inc.
9:00 a.m. - 10:00 a.m. Ask the Regulators
This session provides an opportunity to ask key regulators questions involving our industry. Join this session to hear their answers to your questions in areas of interest/concerns to you. A great way to start the conference!
10:00 a.m. - 10:30 a.m. Morning Break and Exhibits - Expo Hall
10:30 a.m. - 12:00 p.m. The Great Debate: Collection Effectiveness and Compliance
Chris MitchamSecurity National Automobile Acceptance Company "SNAAC"
Mark NaimanAbsolute Resolutions Corp.
Manny NewburgerBarron & Newburger, P.C.
Tom NusspickelAmerican First Finance
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!
12:00 p.m. - 1:30 p.m. Lunch and Exhibits - Expo Hall Sponsored by LexisNexis Risk Solutions
1:30 p.m. - 1:55 p.m. What's the Buzz in the Industry - Debt Buying
Jan Stieger, Receivables Management Association International
1:55 p.m. - 2:15 p.m. What's the Buzz in the Industry - Audit Oversight Benchmarking
Anthony Williams, Resurgent Capital Services
2:15 p.m. - 3:00 p.m. Legal Strategies & Outsourcing
Manny NewburgerBarron & Newburger, P.C.
Dave SnyderMidland Credit Management, Inc.
Brian WinnWinn Law Group
Legal Strategies – learn the where, the what, the why, the when and the how comes to putting together a successful legal collection strategy for your organization. Understand what is changing in today’s climate, and how clients and attorneys can work together to efficiently and successfully collect on legal accounts. Always a few horror stories and hints for your operation as well.
3:00 p.m. - 3:30 p.m. Ice Cream Social Afternoon Break
3:30 p.m. - 5:00 p.m. Roundtable Sessions
Thirty-minute sessions, repeated three times.  Attendees choose which three to attend. (3:30 p.m. - 4:00 p.m., 4:00 p.m. - 4:30 p.m., 4:30 p.m. - 5:00 p.m.) 
Contact Strategies
Debt Sales
Fraud
Dan Vande Zande, Landmark Credit Union
Repo Strategies
Miranda JacksonSantander Consumer USA
Vendor Oversight – Risk Management
Debbie VenderleyServicing Solutions, LLC
Vendor Oversight's primary focus is the management of the risks that third parties can bring into your organization. It starts with having the right people who have sufficient expertise, authority, and accountability to validate a third party's ability to meet contractual obligations and to address the legal and regulatory requirements that impact your business. Does your team work to ensure your company maintains appropriate oversight of the third party, weight the risk exposure, criticality, and scope of services. Join peers at this roundtable to discuss: • The 3 Ps of comprehensive and rigorous oversight • The value of conducting thorough on-site audits • Best practices in ongoing monitoring
5:15 pm - 7:30 pm Out of This World Bowling Reception and Networking
Located at Red Rock Lanes. Get your team and compete, or watch and network, but don't miss this relaxed and enjoyable event.
Thursday - September 12, 2019
8:00 a.m. - 9:00 a.m. Breakfast - Visit the Exhibitors and Network in the Expo Hall
Take advantage of this last opportunity to see the Exhibitors and Network - Expo Hall closes at 10:00 AM
9:00 a.m. - 10:30 a.m. Technology Meets Collections
Dan Fox, SmartAction
Abhishek Goel, Dasceq
Matthew Wolk, Neustar
10:30 a.m. - 10:45 a.m. Networking Break
10:45 a.m. - 11:45 a.m. Collection and Negotiation Skills
11:45 a.m. Conference Closes


Debt Connection Symposium and Expo

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