Time Event
Monday - September 9, 2019
3:00 p.m. - 7:00 p.m. Early Registration
Tuesday - September 10, 2019
8:00 a.m. - 7:00 p.m. Registration
8:00 a.m. - 2:00 p.m. Exhibitor Set-up
8:00 a.m. – 12:30 p.m. Skip Strategies & Solutions Sessions - Master of Ceremonies
Moderator: Mike Goins, TD Bank
We’re back. If you attended last year’s event, you already know - Don’t Skip the Skip Session! We’ll start the day with a panel of operational industry experts—talking about their strategies to locate consumers and their skip tracing operational success stories. Hear thoughts on when to skip, who to skip, how to skip, where to skip and the ROI on the various skip tracing activities.
8:00 a.m. – 8:30 a.m. Skip Strategies & Solutions Sessions: Continental Breakfast
8:30 a.m. – 9:15 a.m. Skip Strategies & Solutions Sessions:
Data Sources - Making Better Use of Data and Alternative Data Panel
Dion GageExeter
Rod ArendsSoutheast Toyota Finance - Service Center Operations
A theoretical approach focusing on big data, analytics and turning data in to usable knowledge
9:00 a.m. – 11:40 a.m. Debt Settlement Strategies and Solutions: Creditor Roundtable Appointments and Introductions (Debt Settlement Session Only)
20 minutes each. Limited Space Available. Must register in advance for these private meetings.
9:15 a.m. – 10:00 a.m. Skip Strategies & Solutions Sessions:
A Practical Approach to Skip Waterfalls - The Who, What, When, Where and Why Panel
Chris MitchamSecurity National Automobile Acceptance Company "SNAAC"
Larry RandazzoDollar Financial Group (Money Mart)
The A-Z of waterfall options and ROI for various solutions
10:00 a.m. – 10:20 a.m. Skip Strategies & Solutions Sessions: Break
10:20 a.m. - 10:45 a.m. Vendor Solution Discussions – Vendor Solution Fast Track
What is Happening with Skip? – Hear about product solutions/ROI for various types. It’s really a "What’s New" Discussion
Solution Providers:
CenterPoint Legal Solutions, Del Mar Recovery Solutions, DRN, Enformion, Experian, LexisNexis Risk Solutions, LocateSmarter, Plate Locate, RNN, TransUnion and VeriFacts Inc.
10:45 a.m. - 11:30 a.m. Skip Strategies & Solutions Sessions:
Challenges and Strategies for Locating Collateral
Jeremiah WheelerDRN
John LewisIntellaegis, Inc.
James DotsonPrestige Financial Services
11:30 a.m. - 12:00 p.m. Skip Strategies & Solutions Sessions:
Skip Vendor Oversight
Bev EvancicResource Management Services, Inc.
Dave SnyderMidland Credit Management, Inc.
12:00 p.m. - 12:30 p.m. Skip Strategies & Solutions Sessions:
Dormant Judgment Collections - Post Judgment Asset Water Falls – Tricks and Traps
Brian Winn, Winn Law Group
So, you’ve got the judgment, and now are just waiting for money to roll in? A good strategy and the appropriate use of available tools and resources can make a difference in maximizing collections on dormant judgments. Learn Tricks and Traps involved with using an Asset Waterfall for dormant judgments. Hear ideas for measuring success and calculating the ROI of your investment. Hear concepts to make sure that you don’t get trapped by some easy-to-make, but very expensive mistakes.
12:00 p.m. - 1:30 p.m. Networking Lunch
Join us for great food and networking. Join us at this casual event to meet with friends, old and new!
1:30 p.m. – 2:50 p.m. Auto Finance Peer Group Member Roundtable Session (Members Only)
Kelli EdmondsSantander Consumer USA
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.
1:30 p.m. – 2:50 p.m. PWCI - Network of Professional Women in the Collections and Call Centers Industries (Open to All Attendees)
Alex Siotos, Enformion
Come join the Professional Women in the Collections and Call Center industry for a round table discussion and sharing life experiences in keeping your skills sharp, what we must know to stay relevant as our jobs, companies, and the industry are constantly changing. Bring your great ideas to share!

The mission of the Network of Professional Women in the Collections and Call Center Industries (PWCI) is to Recruit, Retain, and Promote professional women in our industry. By joining our network and becoming more involved, you are expanding your network and building your brand. During industry conferences, we provide an environment for professional leaders of all levels to meet other women and share valuable knowledge, experience and resources.
1:30 p.m. – 4:20 p.m. Debt Settlement Strategies and Solutions
1:30 p.m. – 2:15 p.m. Debt Settlement Strategies and Solutions:
Debt Settlement Overview and Regulatory Perspective
Teresa DodsonGreenbacks Consulting
Robert LindermanAmerican Fair Credit Counsel (AFCC)
Vanessa MegawConsumer Financial Protection Bureau
Jason SwiftMarlette Funding, LLC
2:15 p.m. – 2:40 p.m. Debt Settlement Strategies and Solutions:
Understanding the Options and Educating the Consumer
Pete KlipaNFCC
Vanessa MegawConsumer Financial Protection Bureau
2:40 p.m. - 3:00 p.m. Debt Settlement Strategies and Solutions: Break
3:00 p.m. – 3:15 p.m. Debt Settlement Strategies and Solutions: The Future of the Industry
Sean FoxFreedom Financial
Hear from a leader of the largest debt settlement company, Freedom Debt Relief, about strategies that the debt settlement industry can pursue to improve consumer outcomes while building confidence in the service among creditors, regulators and thought leaders.
3:15 p.m. – 4:20 p.m. Debt Settlement Strategies and Solutions:
Operational Challenges and Concerns
Joseph DuarteFinxera, Inc. / CFT Pay
Sean FoxFreedom Financial
Roger KnaufThe Axiom Group
Rob KnightARC / Icon Equities
Tom NusspickelAmerican First Finance
Jason SwiftMarlette Funding, LLC
3:00 p.m. - 4:20 p.m. Credit Union Peer Group Session (Members Only)
Dan Vande Zande, Landmark Credit Union
Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, no vendors.
3:00 p.m. - 4:20 p.m. Millennial Peer Group
Matt Justice, Professional Bureau of Collections of Maryland Inc.
The main topic we will be covering is contacting Millennials and moving their account to a resolution. What kind of technology are you using to contact Millennials? How are you putting calls to action in the forms of communication you are using? With the proposed rules from the CFPB are you looking at the less talked about options to contact Millennials? The topics covered will include phone systems, e-mail, text, webchat, payments via website, messaging over social media and the future.
4:30 p.m. - 5:00 p.m. Speed Networking Outside the Expo Hall
Meet 20 people in 30 minutes. (All attendees welcome. No additional cost.) Don't miss this conference opener, bring your business cards!
5:00 p.m. - 6:30 p.m. Welcome Reception and Exhibits
Come and help us kick off the Debt Connection Symposium and Expo 2020 conference at the Welcome Reception located in the Expo Hall. Visit with all the great companies exhibiting this year. Grab some food and something to drink and catch up with old friends or make new ones. Dress is business casual. Welcome Reception begins at 5:00 PM right after Speed Networking.
Wednesday - September 11, 2019
6:00 a.m. - 7:30 a.m. Red Rock Walk/Run Sponsored by TransUnion
Just because you are in Las Vegas doesn’t mean you have to indulge in all that is unhealthy. We are here to keep you on track to a healthier you. We are bringing back the Red Rock Walk/Run for those of you who want to start the day with a hike or run in the Red Rock Canyons. Please meet in the hotel lobby at 5:45 a.m. Buses leave promptly at 6:00 a.m.
7:30 a.m. - 5:00 p.m. Registration and Expo Hall Open
8:00 a.m. - 9:00 a.m. Breakfast - Expo Hall - Sponsored by ERC
8:50 a.m. - 9:00 a.m. Opening Remarks
Judy HammondResource Management Services, Inc.
9:00 a.m. - 10:00 a.m. Meet the Regulators
Parul DesaiFederal Communications Commission (FCC)
K. (Gandhi) EswaramoorthyConsumer Financial Protection Bureau (CFPB)
Joseph SciarrottaOffice of Arizona Attorney General Mark Brnovich
This session provides an opportunity to ask key regulators questions involving our industry. Join this session to hear their answers to your questions in areas of interest/concerns to you. A great way to start the conference!
10:00 a.m. - 10:30 a.m. Morning Break and Exhibits - Expo Hall
10:30 a.m. - 12:00 p.m. The Great Debate: Collection Effectiveness and Compliance
Chris MitchamSecurity National Automobile Acceptance Company "SNAAC"
Mark NaimanAbsolute Resolutions Corp.
Manny NewburgerBarron & Newburger, P.C.
Tom NusspickelAmerican First Finance
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!
12:00 p.m. - 1:30 p.m. Lunch and Exhibits - Expo Hall Sponsored by LexisNexis Risk Solutions
1:30 p.m. - 1:40 p.m. What's the Buzz in the Industry - Debt Buying
Jan Stieger, Receivables Management Association International
1:40 p.m. - 2:00 p.m. What's the Buzz in the Industry - E-Sign and Privacy
Kelly Knepper-Stephens, TrueAccord
2:00 p.m. - 2:15 p.m. What's the Buzz in the Industry - Audit Oversight Benchmarking
Anthony Williams, Resurgent Capital Services
2:15 p.m. - 3:00 p.m. Legal Strategies & Outsourcing
Manny NewburgerBarron & Newburger, P.C.
Dave SnyderMidland Credit Management, Inc.
Brian WinnWinn Law Group
Legal Strategies – learn the where, the what, the why, the when and the how comes to putting together a successful legal collection strategy for your organization. Understand what is changing in today’s climate, and how clients and attorneys can work together to efficiently and successfully collect on legal accounts. Always a few horror stories and hints for your operation as well.
3:00 p.m. - 3:30 p.m. Ice Cream Social Afternoon Break
3:30 p.m. - 5:00 p.m. Roundtable Sessions
Thirty-minute sessions, repeated three times.  Attendees choose which three to attend. (3:30 p.m. - 4:00 p.m., 4:00 p.m. - 4:30 p.m., 4:30 p.m. - 5:00 p.m.) 
Debt Sales
Brent Dorner, BBVA Compass
Debt Sales represent a critical component to the Collections & Recovery industry; however, the past 10 years have been a roller coaster of emotions, from a very liquid market to minimal volume and new and burdensome protocols both buyers and sellers must comply with, and now the anticipation of many key players re-emerging. We will discuss key components to putting in place a best in class selling program that covers compliance, protocols, documentation, valuation, strategies and technology.
First Line Supervisors: First Defense - First Risk
John Frey, BBVA Compass - Retired
The first line supervisor is your key asset in managing the risk and effectiveness of your staff having direct and frequent contact with your customers. Often the first line supervisors get less attention and support than needed. They are often unsure of how to handle difficult behavior and performance issues. We will discuss how to select, train, coach and empower these important assets. We will also define the objectives for the first line supervisor. Please bring your questions, problems, issues to the table for a productive and interactive session.
Fraud
Dan Vande Zande, Landmark Credit Union
Fraud is a multibillion-dollar problem and continues to grow at an alarming rate. According to the Auto Finance Journal, risk of synthetic ID theft in auto loan applications has risen 240% in last 2 years!
What can we do to IDENTIFY it, DEAL with it, and PREVENT it? I’ll cover identifying red flags on credit bureaus that may indicate ID theft, I’ll provide you with a website link on how to verify if a SS# or ITIN truly match the name of the applicant, skip tracing tips on how to track fraudsters down, how to handle credit bureau disputes on fraud by fraudsters, and I’ll provide websites, other applications, and technology that can help you and organization prevent fraud. Please bring your ideas and best practices to the table and share them with us!
Oversight Without Travel
Ken EvancicResource Management Services, Inc.
Repo Strategies
Miranda JacksonSantander Consumer USA
Vendor Oversight – Risk Management
Debbie VenderleyServicing Solutions, LLC
Vendor Oversight's primary focus is the management of the risks that third parties can bring into your organization. It starts with having the right people who have sufficient expertise, authority, and accountability to validate a third party's ability to meet contractual obligations and to address the legal and regulatory requirements that impact your business. Does your team work to ensure your company maintains appropriate oversight of the third party, weight the risk exposure, criticality, and scope of services. Join peers at this roundtable to discuss: • The 3 Ps of comprehensive and rigorous oversight • The value of conducting thorough on-site audits • Best practices in ongoing monitoring
The Current Regulatory Front, The Impact on the TCPA and Your Business, and Answers to Your Questions
David Kaminski, Carlson & Messer LLP
The current TCPA Regulatory front and the impact on your business, consent/re-consent and revocations, and answers to your questions
The State of Affairs in the ARM Industry
Michael GinsbergKaulkin Ginsberg
5:15 pm - 7:30 pm Out of This World Bowling Reception and Networking
Located at Red Rock Lanes. Get your team and compete, or watch and network, but don't miss this relaxed and enjoyable event.
8:00 pm - 11:00 pm After Hours "Out Of This World" Veranda Crawl
For 2019, you’ll need to ditch your 80’s gear, and get your team together for our “Out of This World” Bowling and our After Hours “Out of This World” Veranda Crawl! There are five Verandas, to venture through to relax and network after crushing pins with your team. These rooms are hosted by some great companies that you want to get to know. Move from room to room and see what they have going on! Click here for more information
Thursday - September 12, 2019
8:00 a.m. - 9:00 a.m. Breakfast - Visit the Exhibitors and Network in the Expo Hall
Take advantage of this last opportunity to see the Exhibitors and Network - Expo Hall closes at 10:00 AM
9:00 a.m. - 10:30 a.m. Technology Meets Collections
Gregory Allen, Pairity, Inc.
Dan Fox, SmartAction
Abhishek Goel, Dasceq
Matthew Wolk, Neustar
Hear from technology and operational experts on topics such as: Understanding the role of AI and machine learning in your organization, Key elements in implementing AI in the collection process, key risks with technology, leveraging new technologies, innovations in identity intelligence, optimizing right party contacts and decreasing operational costs! Joining our panel to start are: Dan Fox, SmartAction, Abhishek Goel, Dasceq, Matthew Wolk, Neustar, and Gregory Allen, Pairity.
10:30 a.m. - 10:45 a.m. Networking Break
10:45 a.m. - 11:45 a.m. Launching a Fully Compliant & Effective Text and Email Campaign for Collection Operation
David Kaminski, Carlson & Messer LLP
The electronic communication age is here. As the CFPB is poised to allow certain electronic methods as new modes of communication with consumers, confusion abounds. How can you send emails? How do you send texts? Which regulations and statutes apply to both? What will be the E-sign Act impact on communications? This session covers steps to inform attendees as to the state of the law, how to move your letter campaigns to electronic delivery, and what must be considered when launching an electronic communications program.
11:45 a.m. Conference Closes


Debt Connection Symposium and Expo

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