Time Event
Monday - September 14, 2020
3:00 p.m. - 7:00 p.m. Early Registration
Tuesday - September 15, 2020
8:00 a.m. - 7:00 p.m. Registration
8:00 a.m. - 2:00 p.m. Exhibitor Set-up
8:00 a.m. – 12:00 p.m. Skip Strategies & Solutions Sessions
We’re back. If you attended last year’s event, you already know - Don’t Skip the Skip Session! We’ll start the day with a panel of operational industry experts—talking about their strategies to locate consumers and their skip tracing operational success stories. Hear thoughts on when to skip, who to skip, how to skip, where to skip and the ROI on the various skip tracing activities.
12:00 p.m. - 1:30 p.m. Networking Lunch
Join us for great food and networking. Join us at this casual event to meet with friends, old and new!
1:30 p.m. – 2:50 p.m. Auto Finance Peer Group Member Roundtable Session (Members Only)
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.
1:30 p.m. – 4:30 p.m. Debt Settlement Strategies and Solutions
This session is structured to bring together various thought leaders and viewpoints from different perspectives on debt settlement. We welcome a healthy exchange and thoughtful ideas about best practices, and ways to improve and move forward with what's right for the consumer and the industry. Join us for discussions of compliance, regulations, best practices, consumer education, suitability and standards.
3:00 p.m. - 4:20 p.m. Credit Union Peer Group Session (Members Only)
Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, no vendors.
3:00 p.m. - 4:20 p.m. Millennial Peer Group
The main topic we will be covering is contacting Millennials and moving their account to a resolution. What kind of technology are you using to contact Millennials? How are you putting calls to action in the forms of communication you are using? With the proposed rules from the CFPB are you looking at the less talked about options to contact Millennials? The topics covered will include phone systems, e-mail, text, webchat, payments via website, messaging over social media and the future.
4:30 p.m. - 5:00 p.m. Speed Networking Outside the Expo Hall
Meet 20 people in 30 minutes. (All attendees welcome. No additional cost.) Don't miss this conference opener, bring your business cards!
5:00 p.m. - 6:30 p.m. Welcome Reception and Exhibits
Come and help us kick off the Debt Connection Symposium and Expo 2020 conference at the Welcome Reception located in the Expo Hall. Visit with all the great companies exhibiting this year. Grab some food and something to drink and catch up with old friends or make new ones. Dress is business casual. Welcome Reception begins at 5:00 PM right after Speed Networking.
Wednesday - September 16, 2020
6:00 a.m. - 7:30 a.m. Red Rock Walk/Hike
Just because you are in Las Vegas doesn’t mean you have to indulge in all that is unhealthy. We are here to keep you on track to a healthier you. We are bringing back the Red Rock Walk/Hike for those of you who want to start the day with a hike or run in the Red Rock Canyons. Please meet in the hotel lobby at 5:45 a.m. Buses leave promptly at 6:00 a.m.
7:30 a.m. - 5:00 p.m. Registration and Expo Hall Open
8:00 a.m. - 9:00 a.m. Breakfast - Expo Hall
8:50 a.m. - 9:00 a.m. Opening Remarks
Judy HammondResource Management Services, Inc.
9:00 a.m. - 10:00 a.m. Meet the Regulators
This session provides an opportunity to ask key regulators questions involving our industry. Join this session to hear their answers to your questions in areas of interest/concerns to you. A great way to start the conference!
10:00 a.m. - 10:30 a.m. Morning Break and Exhibits - Expo Hall
10:30 a.m. - 11:30 a.m. The Great Debate: Collection Effectiveness and Compliance
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!
11:30 a.m. - 12:00 p.m. General Session - TBD
12:00 p.m. - 1:30 p.m. Lunch and Exhibits - Expo Hall
1:30 p.m. - 3:00 p.m. General Session - TBD
3:00 p.m. - 3:30 p.m. Ice Cream Social Afternoon Break
3:30 p.m. - 5:00 p.m. Roundtable Sessions
Thirty-minute sessions, repeated three times.  Attendees choose which three to attend. (3:30 p.m. - 4:00 p.m., 4:00 p.m. - 4:30 p.m., 4:30 p.m. - 5:00 p.m.) 
5:15 pm - 7:30 pm Rockin', Rollin' Bowlin' Reception and Networking
Located at Red Rock Lanes. Get the band back together and compete, or watch and network, but don't miss this relaxed and enjoyable event.
8:00 pm - 11:00 pm After Hours "Rockin', Rollin' Bowlin'" Crawl
For 2020, you’ll need to ditch your alien and space gear, and get your band on the road for our “Rockin', Rollin' Bowlin'” Bowling and our After Hours “Rockin', Rollin'” Crawl! These rooms are hosted by some great companies that you want to get to know. Move from room to room and see what they have going on!
Thursday - September 17, 2020
8:00 a.m. - 9:00 a.m. Breakfast - Visit the Exhibitors and Network in the Expo Hall
Take advantage of this last opportunity to see the Exhibitors and Network - Expo Hall closes at 10:00 AM
9:00 a.m. - 11:45 a.m. Technology Meets Collections
Hear from technology and operational experts on topics such as: Understanding the role of AI and machine learning in your organization, Key elements in implementing AI in the collection process, key risks with technology, leveraging new technologies, innovations in identity intelligence, optimizing right party contacts and decreasing operational costs!
11:45 a.m. Conference Closes

Debt Connection Symposium and Expo

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10440 Pioneer Blvd. Suite 2, Santa Fe Springs, CA 90670. Contact 562-906-1101 if there are any questions.