Time Event
Tuesday - September 4, 2018
3:00 p.m. - 6:00 p.m. Early Registration
Wednesday - September 5, 2018
9:30 a.m. - 1:30 p.m. Lady Bird Lake Walk/Run
Whether you are a walker or runner, we have a great morning planned for you. Expect sunrise views of the Austin skyline and a beautiful tree lined path on the shores of Lady Bird Lake. Meet outside the hotel lobby and walk approximately 2.7 miles around a portion of Lady Bird Lake for a one-hour walk at your own pace. Runners will have approximately a 5 mile run around a larger portion of Lady Bird Lake.
8:00 a.m. - 7:00 p.m. Registration
8:00 a.m. - 2:00 p.m. Exhibitor Set-up
9:00 a.m. – 12:00 a.m. Featured Company Meetings
9:00 a.m. – 10:30 a.m. Millennial Peer Group
Join your Millennial and Non-Millennial peers and colleagues to discuss critical issues and concerns that affect Millennials in our industry.
10:30 a.m. - 12:00 p.m. Credit Union Peer Group Session (Members Only)
Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, no vendors.
12:00 p.m. - 1:30 p.m. Meat & Greet Poolside BBQ and “Join Our Band” Contest
Join us as we serve up some Austin Style BBQ with a Texas size spread of food and beverages. We will be meeting poolside on the 5th floor of the brand new JW Marriot. Join us at this casual event to meet with friends, old and new!
1:30 p.m. - 3:00 p.m. Auto Finance Peer Group Member Roundtable Session (Members Only)
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.
3:00 p.m. - 4:30 p.m. PWCI - Network of Professional Women in the Collections and Call Centers Industries (Open to All Attendees)
Network of Professional Women in the Collections and Call Center Industries The mission of the Network of Professional Women in the Collections and Call Center Industries (PWCI) is to Recruit, Retain, and Promote professional women in our industry. By joining our network and becoming more involved, you are expanding your network and building your brand. During industry conferences, we provide an environment for professional leaders of all levels to meet other women and share valuable knowledge, experience and resources.
3:00 p.m. - 4:30 p.m. Military Veterans in Credit & Collections - “VCC”
The VCC group will be holding its first formal meeting and all military personnel including; active, reserve, retired, and veterans are welcome to attend. This is a fantastic opportunity for fellow veterans to weigh in on the structure and mission of the group. Join fellow Veterans in discussion on industry “hot topics” or simply enjoy meeting your peers!
4:30 p.m. - 5:00 p.m. Speed Networking Outside the Expo Hall
Meet 20 people in 30 minutes. (All attendees welcome. No additional cost.) Don't miss this conference opener, bring your business cards!
5:00 p.m. - 6:30 p.m. Welcome Reception and Exhibits - Expo Hall
Come and help us kick off the Debt Connection Symposium and Expo 2018 conference at the Welcome Reception located in the Expo Hall. Visit with all the great companies exhibiting this year. Grab some food and something to drink and catch up with old friends or make new ones. Dress is business casual. Welcome Reception begins at 5:00 PM right after Speed Networking.
Thursday - September 6, 2018
7:00 a.m. - 8:00 a.m. Yoga
This class will moderately paced for the person with limited (or no) yoga experience, yet challenging enough for someone is practices yoga regularly. Join us on the 5th Floor by the pool and start your day with something great for your body and mind.
7:30 a.m. - 6:30 p.m. Registration and Expo Hall Open
8:00 a.m. - 9:00 a.m. Breakfast - Expo Hall
8:50 a.m. - 9:00 a.m. Opening Remarks
Judy HammondResource Management Services, Inc.
9:00 a.m. - 10:00 a.m. Ask the Regulators
This session provides an opportunity to ask key regulators questions involving our industry. Join this session to hear their answers to your questions in areas of interest/concerns to you. A great way to start the conference!
10:00 a.m. - 10:30 a.m. Morning Break and Exhibits - Expo Hall
10:30 a.m. - 12:00 p.m. The Great Debate: Collection Effectiveness and Compliance
Bruce GrayMercantile
Jorge MunozExeter
Mark NaimanAbsolute Resolutions Corp.
Manny NewburgerBarron & Newburger, P.C.
Brian ZempelCredit First National Association (CFNA)
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!
12:00 p.m. - 1:30 p.m. Lunch and Exhibits - Expo Hall
1:30 p.m. - 2:15 p.m. Lawyers Three Dimensional Chess
Moderator - Brian WinnWinn Law Group
Manny NewburgerBarron & Newburger, P.C.
David SnyderMidland Credit Management, Inc.
Feel like you’re juggling corporate priorities, compliance and attorney's personalities to keep your collection attorneys, defense counsel and in-house general counsel happy in a tangled world of compliance and performance demands? Hear this timely, interactive, and free-wheeling discussion on the increasingly complex interplay between clients (credit grantors, automobile finance companies and debt buyers), their collection attorneys (who wrestle daily with the complexities of being compliant and collecting enough money to be profitable and maintain market share), their internal General Counsel (responsible for protecting the brand) and the industry's specialized national defense attorneys (who 'protect and defend' both collection attorneys and especially their clients from predator consumer rights attorneys in either individual counterclaims or class actions).
1:30 p.m. - 3:00 p.m. "What's the Buzz in the Industry"
Find out what is trending in our Industry today!
2:15 p.m. - 3:00 p.m. General Session
3:00 p.m. - 3:30 p.m. Ice Cream Social Afternoon Break
3:30 p.m. - 5:00 p.m. Roundtable Sessions
Thirty-minute sessions, repeated three times.  Attendees choose which three to attend. (3:30 p.m. - 4:00 p.m., 4:00 p.m. - 4:30 p.m., 4:30 p.m. - 5:00 p.m.) 
5:00 p.m. - 6:30 p.m. Cocktail Reception - Expo Hall
Friday - September 7, 2018
8:00 a.m. - 9:00 a.m. Breakfast - Expo Hall
9:00 a.m. - 10:00 a.m. General Session - Technology Sessions
10:00 a.m. - 10:30 a.m. Networking Break - Visit the Exhibitors and Network
Take advantage of this last opportunity to see the Exhibitors and Network
10:30 a.m. Expo Hall Closes
10:30 a.m. - 11:45 a.m. General Session
11:15 a.m. - 11:45 a.m. BUMP Collection Performance
Ken Evancic, Resource Management Services, Inc.
Collectors, and their interaction with the consumers, are the lifeblood of our business. Learn how to BUMP Collection results by a focus on the four fundamental components of a successful collection call. Building relationships with the customer begins the process. Communication and the active listening skills are paramount for completely understanding the customer's situation. The best collectors learn to match possible solutions to their consumer's needs, while following the correct processes and procedures, and positioning the customer for the future. Questioning techniques, positive phrases and guiding the conversation are all important collector negotiation skills and the collection call model. Learn ideas for training collectors to follow a systemic approach to maximizing results.
11:45 a.m. Conference Closes

Debt Connection Symposium and Expo

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10440 Pioneer Blvd. Suite 2, Santa Fe Springs, CA 90670. Contact 562-906-1101 if there are any questions.