Time Event
Monday - September 9, 2019
3:00 p.m. - 7:00 p.m. Early Registration
Tuesday - September 10, 2019
8:00 a.m. - 7:00 p.m. Registration
8:00 a.m. - 2:00 p.m. Exhibitor Set-up
8:00 a.m. – 12:30 p.m. Skip Strategies & Solutions Sessions - Master of Ceremonies
Moderator: Mike Goins, TD Bank
We’re back. If you attended last year’s event, you already know - Don’t Skip the Skip Session! We’ll start the day with a panel of operational industry experts—talking about their strategies to locate consumers and their skip tracing operational success stories. Hear thoughts on when to skip, who to skip, how to skip, where to skip and the ROI on the various skip tracing activities.
8:00 a.m. – 8:30 a.m. Skip Strategies & Solutions Sessions: Continental Breakfast
8:30 a.m. – 9:15 a.m. Skip Strategies & Solutions Sessions:
Data Sources - Making Better Use of Data and Alternative Data
A theoretical approach focusing on big data, analytics and turning data in to usable knowledge
9:15 a.m. – 10:00 a.m. Skip Strategies & Solutions Sessions:
A Practical Approach to Skip Waterfalls - The Who, What, When, Where and Why
The A-Z of waterfall options and ROI for various solutions
10:00 a.m. – 10:20 a.m. Skip Strategies & Solutions Sessions: Break
10:20 a.m. - 10:45 a.m. Skip Strategies & Solutions Sessions:
Vendor Solution Discussions – Vendor Solution Fastrack
What is Happening with Skip? – Their product solutions/ROI for various types. It’s really a "What’s New" Discussion
10:45 a.m. - 11:30 p.m. Skip Strategies & Solutions Sessions:
Challenges and Strategies for Locating Collateral
11:30 a.m. - 12:00 p.m. Skip Vendor Oversight
12:00 p.m. - 12:30 p.m. Skip Strategies & Solutions Sessions:
Dormant Judgment Collections
12:00 p.m. - 1:30 p.m. Networking Lunch
Join us for great food and networking. Join us at this casual event to meet with friends, old and new!
1:30 p.m. - 3:00 p.m. Auto Finance Peer Group Member Roundtable Session (Members Only)
Kelli EdmondsSantander Consumer USA
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.
1:30 p.m. – 3:00 p.m. PWCI - Network of Professional Women in the Collections and Call Centers Industries (Open to All Attendees)
1:30 p.m. – 4:20 p.m. Debt Settlement Strategies and Solutions
1:30 p.m. – 2:15 p.m. Debt Settlement Strategies and Solutions:
Debt Settlement Overview and Regulatory Perspective
2:15 p.m. – 2:40 p.m. Debt Settlement Strategies and Solutions:
Understanding the Options and Educating the Consumer
2:40 p.m. - 3:00 p.m. Debt Settlement Strategies and Solutions: Break
3:00 p.m. – 3:50 p.m. Debt Settlement Strategies and Solutions:
Operational Challenges and Concerns
3:50 p.m. – 4:20 p.m. Debt Settlement Strategies and Solutions:
Transparency, Suitability and Standardization - Can We Resolve the Trust Issues?
3:00 p.m. - 4:20 p.m. Credit Union Peer Group Session (Members Only)
3:00 p.m. - 4:20 p.m. Millennial Peer Group
Matt Justice, Professional Bureau of Collections of Maryland Inc.
Join your Millennial and Non-Millennial peers and colleagues to discuss critical issues and concerns that affect Millennials in our industry.
4:30 p.m. - 5:00 p.m. Speed Networking Outside the Expo Hall
Meet 20 people in 30 minutes. (All attendees welcome. No additional cost.) Don't miss this conference opener, bring your business cards!
5:00 p.m. - 6:30 p.m. Welcome Reception and Exhibits
Come and help us kick off the Debt Connection Symposium and Expo 2018 conference at the Welcome Reception located in the Expo Hall. Visit with all the great companies exhibiting this year. Grab some food and something to drink and catch up with old friends or make new ones. Dress is business casual. Welcome Reception begins at 5:00 PM right after Speed Networking.
Wednesday - September 11, 2019
6:00 a.m. - 7:30 a.m. Red Rock Walk/Run Sponsored by TransUnion
Just because you are in Las Vegas doesn’t mean you have to indulge in all that is unhealthy. We are here to keep you on track to a healthier you. We are bringing back the Red Rock Walk/Run for those of you who want to start the day with a hike or run in the Red Rock Canyons.
7:30 a.m. - 6:30 p.m. Registration and Expo Hall Open
8:00 a.m. - 9:00 a.m. Breakfast - Expo Hall
8:50 a.m. - 9:00 a.m. Opening Remarks
Judy HammondResource Management Services, Inc.
9:00 a.m. - 10:00 a.m. Ask the Regulators
This session provides an opportunity to ask key regulators questions involving our industry. Join this session to hear their answers to your questions in areas of interest/concerns to you. A great way to start the conference!
10:00 a.m. - 10:30 a.m. Morning Break and Exhibits - Expo Hall
10:30 a.m. - 12:00 p.m. The Great Debate: Collection Effectiveness and Compliance
Chris MitchamSecurity National Automobile Acceptance Company "SNAAC"
Mark NaimanAbsolute Resolutions Corp.
Manny NewburgerBarron & Newburger, P.C.
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!
12:00 p.m. - 1:30 p.m. Lunch and Exhibits - Expo Hall
1:30 p.m. - 1:55 p.m. What's the Buzz in the Industry - Debt Buying
Jan Stieger, Receivables Management Association International
1:55 p.m. - 2:15 p.m. What's the Buzz in the Industry - Audit Oversight Benchmarking
Anthony Williams, Resurgent Capital Services
2:15 p.m. - 3:00 p.m. Legal Strategy
3:00 p.m. - 3:30 p.m. Ice Cream Social Afternoon Break
3:30 p.m. - 5:00 p.m. Roundtable Sessions
Thirty-minute sessions, repeated three times.  Attendees choose which three to attend. (3:30 p.m. - 4:00 p.m., 4:00 p.m. - 4:30 p.m., 4:30 p.m. - 5:00 p.m.) 
Contact Strategies
Debt Sales
Vendor Oversight
Repo Strategies
PowerSports Finance
...and many more
5:15 pm - 7:30 pm Out of This World Bowling Reception and Networking
Located at Red Rock Lanes. Get your team and compete, or watch and network, but don't miss this relaxed and enjoyable event.
Thursday - September 12, 2019
8:00 a.m. - 9:00 a.m. Breakfast - Expo Hall
9:00 a.m. - 10:00 a.m. Technology Meets Collections
10:00 a.m. - 10:30 a.m. Networking Break - Visit the Exhibitors and Network
Take advantage of this last opportunity to see the Exhibitors and Network
10:30 a.m. Expo Hall Closes
10:30 a.m. - 11:15 a.m. FinTech Collections
11:15 a.m. - 11:45 a.m. Collection and Negotiation Skills
11:45 a.m. Conference Closes

Debt Connection Symposium and Expo

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