We’re back. If you attended last year’s event, you already know - Don’t Skip the Skip Session!

With our returning moderator, Mike Goins of TD Bank, and a host of experts, this session begins with a theoretical discussion focusing on big data, analytics and turning data into knowledge. From there, we move to practical applications of skip waterfalls, and the challenges involved as well as tracking and the understanding the ROI of various solutions. We’ll highlight twelve solution provider options in our quick look Fast Track Solution Provider session. Then, we move to Challenges and Strategies for Locating Collateral. Skip Vendor Oversight will return to the agenda, and we’ve added a new segment specifically to discuss Dormant Judgment Collections.

And, that just gets us started at Debt Connection Symposium & Expo 2019.

Tuesday - September 10, 2019
Time Event
8:00 a.m. – 12:30 p.m. Skip Strategies & Solutions Sessions - Master of Ceremonies
Moderator: Mike Goins, TD Bank
We’re back. If you attended last year’s event, you already know - Don’t Skip the Skip Session! We’ll start the day with a panel of operational industry experts—talking about their strategies to locate consumers and their skip tracing operational success stories. Hear thoughts on when to skip, who to skip, how to skip, where to skip and the ROI on the various skip tracing activities.
8:00 a.m. – 8:30 a.m. Continental Breakfast
8:30 a.m. - 9:15 a.m. Data Sources - Making Better Use of Data and Alternative Data Panel
Rod ArendsSoutheast Toyota Finance - Service Center Operations
Dion GageExeter
A theoretical approach focusing on big data, analytics and turning data in to usable knowledge
9:15 a.m. - 10:00 a.m. A Practical Approach to Skip Waterfalls - The Who, What, When, Where and Why Panel
Chris MitchamSecurity National Automobile Acceptance Company "SNAAC"
The A-Z of waterfall options and ROI for various solutions
10:00 a.m. - 10:20 a.m. Break
10:20 a.m. - 10:45 a.m. Vendor Solution Discussions – Vendor Solution Fast Track
What is Happening with Skip? – Hear about product solutions/ROI for various types. It’s really a "What’s New" Discussion
Solution Providers:
CenterPoint Legal Solutions, Enformion, Experian, LexisNexis Risk Solutions and VeriFacts Inc.
10:45 a.m. - 11:30 p.m. Challenges and Strategies for Locating Collateral
11:30 p.m. - 12:00 p.m. Skip Vendor Oversight
12:00 p.m. - 12:30 p.m. Dormant Judgment Collections - Post Judgment Asset Water Falls – Tricks and Traps
Brian Winn, Winn Law Group
So, you’ve got the judgment, and now are just waiting for money to roll in? A good strategy and the appropriate use of available tools and resources can make a difference in maximizing collections on dormant judgments. Learn Tricks and Traps involved with using an Asset Waterfall for dormant judgments. Hear ideas for measuring success and calculating the ROI of your investment. Hear concepts to make sure that you don’t get trapped by some easy-to-make, but very expensive mistakes.
Topic and Biography


Mike Goins
TD Bank

Topic: Skip Strategies & Solutions Sessions
Don’t Skip this Special Skip Session. It all starts with locating people! We’ll start the day with a panel of operational industry experts—talking about their strategies to locate consumers and their skip tracing operational success stories. Hear thoughts on when to skip, who to skip, how to skip, where to skip and the ROI on the various skip tracing activities. Get up-to-date quickly with our solution provider hour, where 20 solution providers give their 3 minute elevator pitch. Then on to our Asset Locate panel, and winding up with Skip Vendor Oversight.

Biography: Mr. Goins is responsible for the operation of Loss Mitigation, Foreclosure, Repossession and Redemption Management, Bankruptcy, Loss Recovery - including Internal Recovery Collection, Collection Agency Management, Litigation Management and Debt Sale Strategies all of which are executed from the Jacksonville, FL and Falmouth, ME locations of TD Bank, America's Most Convenient Bank.

He has also participated in professional organizations and advisory boards, conducted Webinars and have spoken as keynote and a panelist on the topic of Loss Recovery, Collections, Repossession and Debt Sales at multiple national collection, remarketing and repossession conferences such as NCCR, Re3, NARS, CRS, DCS and Auto Finance Risk Summit.

Speakers Topic and Biography


Rod Arends
Southeast Toyota Finance - Service Center Operations
Topic: Data Sources - Making Better Use of Data and Alternative Data
A theoretical approach focusing on big data, analytics and turning data in to usable knowledge

Biography: Rod Arends is vice president of Southeast Toyota Finance - Service Center Operations. He has more than 30 years of experience in managing both captive and independent vehicle finance portfolios, and excels in deploying leading-edge servicing technologies and strategies to improve operational performance. Arends is responsible for leading account servicing functions within the Southeast Toyota Finance service centers in St. Louis, Mo., and Mobile, Ala. He joined the company in June 2007 as director of Collections and was promoted to vice president in June 2011.



Dion Gage
Exeter
Topic: Skip Strategies & Solutions Sessions: Data Sources - Making Better Use of Data and Alternative Data
A theoretical approach focusing on big data, analytics and turning data in to usable knowledge

Biography: Dion Gage is the Director of Vendor Management for Exeter Finance. He has 13+ years working in the Auto Finance industry with 7+ of those years working in vendor management. He has worked managing vendors domestic and internationally whose services included customer service, all stages of collections, repossession, deficiency, and debt sale. Currently Dion is responsible for managing Exeter’s repossession platform.



Chris Mitcham
Security National Automobile Acceptance Company "SNAAC"

Topic: A Practical Approach to Skip Waterfalls - The Who, What, When, Where and Why Panel
The A-Z of waterfall options and ROI for various solutions

Biography: Chris Mitcham currently serves as the SVP of Servicing at Security National Automobile Acceptance Company "SNAAC". In this role he oversees all loan servicing, loss mitigation, recovery, and remarketing operations. With over 18 years of industry experience, he has directly managed the acquisition, origination, and/or servicing of over $4B in automotive receivables across the credit spectrum. Further experiences in the direct to consumer and risk management services arena provides a holistic view of the greater consumer finance industry. Mitcham's background has provided deep knowledge in automotive and consumer credit, alternative banking solutions, risk management, specialty finance, and capital markets space.



Brian Winn
Winn Law Group

Topic: Dormant Judgment Collections - Post Judgment Asset Water Falls – Tricks and Traps
So, you’ve got the judgment, and now are just waiting for money to roll in? A good strategy and the appropriate use of available tools and resources can make a difference in maximizing collections on dormant judgments. Learn Tricks and Traps involved with using an Asset Waterfall for dormant judgments. Hear ideas for measuring success and calculating the ROI of your investment. Hear concepts to make sure that you don’t get trapped by some easy-to-make, but very expensive mistakes.

Biography: As one of the leading collection attorneys in California, Brian N. Winn recognized the need for creditor's attorneys to have a united voice in California. As a result, the California Creditors Bar Association (www.calcba.org) was formed in 2004, with Mr. Winn as its first President. This organization offers the California Courts, Legislature and Judiciary a single source of information for creditor's rights from more than forty California creditor law firms with the assistance of CCBA. On July 1, 2007, the California Judicial Council approved CCBA's proposed revision creating a special collection track within Fast Track to streamline the Courts Dockets, an elimination of numerous court procedures for collection cases, saving countless resources for Courts, Lawyers, Clients and Litigants.
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Speakers Biography


Aaron Rose
CenterPoint Legal Solutions

Product Description: CenterPoint Skip Solutions
CenterPoint provides the most comprehensive asset location and verification services available. We deploy our state-of-the-art technologies and methodologies to uncover and verify assets for judgment enforcement and collection efforts. By actively capturing, measuring, analyzing, and managing data our professional and compliant methods deliver verifiable results and distinguish us from our competition.

Our investigators have the drive to find account holders who don't want to be found. We look far beyond the standard databases for contact information and employ full-time investigators who leave no stone unturned when trying to locate an account holder.



Claudia Placentia
Del Mar Recovery Solutions

Biography: Claudia Plascencia joined Del Mar in 2014 to serve as Senior Vice President of Business Development. Claudia manages Business Development, Sales, Strategic Alliance Development, Marketing and Client and Service Satisfaction. She is a recognized leader in the industry with an established reputation for providing impeccable quality and high performance. With over 23 years of experience, Claudia, has been driving business development, strategic alliances, sales, operations and project management.

Claudia has held key positions within corporations that service financial institutions specific to automotive lending and collections. She has also earned the National Women in Remarketing Recognition Excellence award, serves on the Board of Directors for the National Automotive Finance Association (NAF) and is a frequent speaker at industry conferences such as Used Car Week’s Repo Con. Claudia earned her bachelor’s degree from Kaplan University.

Product Description: Getting The Most Out of Skip Tracing
Using The Right Tools at the Right Time
Balance, number of accounts, staff limitations and other factors deter-mine the right tools to use at the right time. If you have more than a few hundred accounts to work in a given month consider batch processing as a first line of defense.

Develop Metrics
Measuring the impact of your skip tracing will help you improve your results over time. It will also help you determine the account criteria needed to warrant spending time and money on a skip account. Important metrics to track or periodically estimate include return on investment (ROI), total dollars collected, cost per right party contact, and call penetration rate.



Jeremiah Wheeler
DRN

Biography: Executive Vice President and General Manager, FinTech, Jeremiah heads up the division for DRN’s FinTech business, including business development, data collection and strategy efforts driving DRN’s license plate recognition (LPR) data and analytics solutions for collections and recovery in the auto finance and financial services industry. Prior to joining DRN more than 7 years ago, Jeremiah lead one of the largest repossession companies in the US, with more than 65 Trucks, covering 6 states and also having national coverage with the top 20 auto lenders for recovery services. He serves on two committees for the Receivables Management Association International and is very involved with numerous other financial services and recovery organizations. Jeremiah has been married for 17 years, has 4 kids, he enjoys spending time traveling with his family, teaching & coaching sports, mountain biking & most anything outdoors.

Product Description: DRNsights
Lenders rely on DRN’s vehicle location data and analytics to risk mitigation strategies at collections and recovery. With DRN, lenders recover 35% more vehicles, avoid charge-off losses, and reduce skip fees. At collections, DRN’s data and analytics improve right party contact rates and help cure loans. Lenders subscribe to DRN’s data throughout the lifecycle of the loans for better portfolio performance. The road to revenue starts here. DRNdata.com



David Kapp
Enformion

Biography: Established in 1986, Enformion founders are industry pioneers and experts in the data technology industry. The leading aggregator of public records data in the United States, Enformion knows big data with key long-standing strategic partnerships to only offer best of breed data, analytics and matching algorithms to businesses and government entities seeking insights on people, places, businesses and relationships in the United States.

Enformion leverages 30+ years of experience aggregating and matching disparate data sets, harnessing billions of public and proprietary data records to provide accurate, up-to-date information in the form of detailed comprehensive reports driven by a single query or a batch file request. In excess of 42B records have been collected from 6,000+ data sources and curated to offer the most extensive and accurate resource available to increase your right-party contact rates and recovery efforts.

Product Description: Premium People Search
Premium People Search reports uniquely provides a powerful, state of the art, fully customizable, user friendly, feature rich interface that quickly, accurately and cost effectively delivers results. Premium People Search reports give you deeper insight by providing:
• Right-party contact, with best phone and address rankings
• Up-to-date landline and mobile phones
• Current address with address history, first and last seen dates
• Relatives and associates
• Place of employment + more that strengthens your skip tracing ability

Premium People Search data elements are available via:
• Web Access
• API Access
• Batch Processing



Denise McKendall
Experian

Biography: Denise McKendall is the Director of Collection Solutions at Experian with over fifteen years of experience in defining impactful business strategies by leveraging data and analytics in the financial services industry. Denise's specialty is optimizing revenue and performance through segmentation with a breadth of knowledge and experience in performance through segmentation, title loan collections, and call center contact strategies, credit card and mortgage acquisitions, and portfolio management. Denise enjoys playing with her son, a good Netflix binge, and can also be found spending time at the beach in sunny southern CA.

Product Description: TrueTrace
TrueTraceTM is Experian’s most powerful skip locating product. Our data sources include more than 200M consumers from our core credit database (FileOne), more than 100M thin-file and underbanked consumers from Clarity, and other exclusive sources, such as Experian RentBureau. This unique combination of information makes TrueTrace more robust and accurate than any product of its kind. Experian has also enhanced our processes to further evaluate the data quality based on source, age, and most recent update date to return a confidence score. TrueTrace has also achieved over a 10 percent lift in right-party contact rate against our competition.



Denise Cross
LexisNexis Risk Solutions

Biography: Denise Cross has worked as a Consultant for thirteen years to the LexisNexis Receivable Management Division, Private Investigations and Financial Services Division. Her primary focus is workflow analysis and design. In addition, she has a heavy focus on compliance.

Denise has 32 years of experience in the Receivables Management market, which encompasses all aspects of the collection cycle. She has worked a multitude of portfolio types: auto deficiency, retail, bankcard, commercial collections, healthcare, early stage delinquencies and student loans.

Denise’s career started 1987 as a collector with CSC Credit Service and moved through management, ultimately becoming General Manager, prior to her departure in 1995. She worked as a Collection Manager for USAGroup (Sallie Mae) and prior to joining LexisNexis, worked as the Legal Recovery Manager for Mutual Hospital Services for several years.

Product Description: Collections and Investigations Solutions
LexisNexis Risk Solutions offers solutions and products that span the course of your customer lifecycle from loan origination through litigation and charge off.



Josie Donna
VeriFacts

Biography: Josie Donna has served as the Director of Sales with VeriFacts since 2016. Prior to her current position, Josie’s seven-year career with the company has included roles in operations as well as the Director of Client Services. Through her various roles, Josie has built and managed client relationships, client development, sales strategy and organizational growth.

Using her years of experience working on the Sales, Clients Services and Operations teams, Josie has developed customized solutions for clients across a multitude of portfolio types including: student loan, litigation, early stage, deficiency, bankcard, retail and medical. Josie also has a bachelor’s degree in Business Management.

Product Description: VeriFacts has supported the financial industry for over 30 years, providing verified places of employment or residential locations customized to each client’s strategy. Whether you’re implementing a dialing campaign or legal processes, we’ve got you covered. Our goal is to provide you a solution to increase revenue and deliver a fast ROI! Our programs work off a no hit / no fee pricing structure and each locate is 100% guaranteed! We create an easy, simple solution that maintains your company image and is customized to your process!



Debt Connection Symposium and Expo

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