Speaker Topic and Biography

Rod Arends
Southeast Toyota Finance - Service Center Operations
Topic: Skip Strategies & Solutions Sessions: Data Sources - Making Better Use of Data and Alternative Data
A theoretical approach focusing on big data, analytics and turning data in to usable knowledge

Biography: Rod Arends is vice president of Southeast Toyota Finance - Service Center Operations. He has more than 30 years of experience in managing both captive and independent vehicle finance portfolios, and excels in deploying leading-edge servicing technologies and strategies to improve operational performance. Arends is responsible for leading account servicing functions within the Southeast Toyota Finance service centers in St. Louis, Mo., and Mobile, Ala. He joined the company in June 2007 as director of Collections and was promoted to vice president in June 2011.

Teresa Dodson
Greenbacks Consulting

Topic: Debt Settlement Strategies and Solutions: Debt Settlement Overview and Regulatory Perspective

Biography: Teresa Dodson has over 20 years of executive management experience. Her background includes 11 years of corporate leadership experience in running Advertising agencies who specialize in technology, medical and health industries. The last 16 years, she’s focused on the financial services industry ranging from operations management, industry compliance, software development and creating new business opportunities to help grow and scale existing businesses.

Currently she is the Founder and CEO of Greenbacks Consulting. Greenbacks Consulting has been providing consulting services to the financial services industry since 2008. Teresa has been focused on the debt settlement industry since 2003. During her time in the industry she served as COO of two large debt settlement companies and has built two more from the ground up.
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Kelli Edmonds
Santander Consumer USA

Topic: Auto Finance Peer Group Moderator
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.

Biography: Kelli Edmonds is the Senior Vice President - Vendor Management at Santander Consumer USA with oversight of third party relationships at an enterprise level. Kelli has over 25 years of successful strategic and tactical leadership experience within the credit and collections industry with a strong focus on 1st and 3rd party agency management and internal charge-off recovery. Through her various leadership roles, Kelli has built and managed vendor partnerships, ensured regulatory compliance, increased efficiencies in call center operations and delivered large, complex projects. Kelli is Six Sigma Green Belt Certified, a Certified Receivables Compliance Professional and has a Bachelor's degree in Business Management.

Dan Fox

Topic: Technology Meets Collections

Biography: Dan is the Vice President of Emerging Markets at SmartAction. In this role, he leads strategic initiatives in product and market expansion. Dan has many years of experience in market development for Artificial Intelligence technologies, with a focus on conversational speech recognition and natural language. Prior to SmartAction, Dan spent 8 years at Interactions, where he served in marketing, sales, partnerships, corporate development, and most recently, building a specialized practice in consumer debt collection & payments.

Mike Goins
TD Bank

Topic: Skip Strategies & Solutions Sessions
Don’t Skip this Special Skip Session. It all starts with locating people! We’ll start the day with a panel of operational industry experts—talking about their strategies to locate consumers and their skip tracing operational success stories. Hear thoughts on when to skip, who to skip, how to skip, where to skip and the ROI on the various skip tracing activities.

Biography: Mr. Goins is responsible for the operation of Loss Mitigation, Foreclosure, Repossession and Redemption Management, Bankruptcy, Loss Recovery - including Internal Recovery Collection, Collection Agency Management, Litigation Management and Debt Sale Strategies all of which are executed from the Jacksonville, FL and Falmouth, ME locations of TD Bank, America's Most Convenient Bank.

He has also participated in professional organizations and advisory boards, conducted Webinars and have spoken as keynote and a panelist on the topic of Loss Recovery, Collections, Repossession and Debt Sales at multiple national collection, remarketing and repossession conferences such as NCCR, Re3, NARS, CRS, DCS and Auto Finance Risk Summit.

Miranda Jackson
Santander Consumer USA

Topic: Repo Strategies Roundtable

Biography: Miranda Jackson is the Assistant Vice President – Vendor Management at Santander Consumer USA. Miranda oversees third party relationships specific to repossession at an enterprise level. She provides vision and direction in matters of existing vendors, their performance, reporting and business objectives. Miranda comes from an IT background of 14 years’ experience testing, planning and managing the creation and implementation of both desktop and web based applications. Her recent focus has been to partner with the integration to a mobile technology allowing users immediate access to assignment information and have the ability to manage and submit updates and recoveries.

Matt Justice
Professional Bureau of Collections of Maryland Inc.

Topic: Millennial Peer Group
Announcing the newest Peer Group to meet at Debt Connection Symposium & Expo 2018 – the Millennial Peer Group. This newly organized peer network, is an elite network of young professionals in the industry focused on issues of relevance to Millennials. Whether you meet the age requirements of a Millennial, or think like a Millennial, or just have an interest in Millennials – this group can be for you.

Biography: Matt joined PBCM after completing his Masters’ Degree in International Business at Concordia University – Wisconsin in 2011. While in Graduate School, Matt worked for wealth management firm Wells Fargo Advisors. Matt spent the first few months at PBCM as a collector to learn the operations side before transitioning in to the sales and marketing department when he was promoted to Client Relationship Manager. He now helps coordinate and manage PBCM’s sales and marketing efforts as the VP of Business Development. He has over 5 years of experience in the collection industry.

Oscar Marquis
Oscar Marquis & Associates

Topic: Anti-Trust Attorney

Biography: Oscar Marquis is the principal of the law firm, Oscar Marquis & Associates, which specializes in privacy and consumer reporting. He also serves as an Independent Legal Consultant to the international law firm of Hunton & Williams on credit reporting, GLB and other privacy matters.

Mr. Marquis served as General Counsel of Trans Union LLC, one of the three national consumer reporting agencies, for over 15 years, and was affiliated with Trans Union for over 24 years. At Trans Union, Mr. Marquis was responsible for all of the company's legal, government and public affairs. He served on the company's executive council and participated in all major strategic decisions and business initiatives. Prior to forming his current law firm, he was a partner in the Washington, DC law firm, Oldaker, Biden & Belair.
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Chris Mitcham
Security National Automobile Acceptance Company "SNAAC"

Topic: The Great Debate: Collection Effectiveness and Compliance
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!

Topic: Skip Strategies & Solutions Sessions: Data Sources - A Practical Approach to Skip Waterfalls - The Who, What, When, Where and Why Panel
The A-Z of waterfall options and ROI for various solutions

Biography: Chris Mitcham currently serves as the SVP of Servicing at Security National Automobile Acceptance Company "SNAAC". In this role he oversees all loan servicing, loss mitigation, recovery, and remarketing operations. With over 18 years of industry experience, he has directly managed the acquisition, origination, and/or servicing of over $4B in automotive receivables across the credit spectrum. Further experiences in the direct to consumer and risk management services arena provides a holistic view of the greater consumer finance industry. Mitcham's background has provided deep knowledge in automotive and consumer credit, alternative banking solutions, risk management, specialty finance, and capital markets space.

Mark Naiman
Absolute Resolutions Corp.

Topic: The Great Debate: Collection Effectiveness and Compliance
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!

Biography: In his current position as President, Mark Naiman has been with Absolute Resolutions Corp. (a national debt buyer) for almost 20 years. Beginning his ARC career as Operations Manager, Mark worked his way from Vice President to Chief Operating Officer and finally to President/CEO in 2014. Responsible for creating and driving the position of ARC within the industry, as well as developing opportunities for growth, diversification and advancement, Mark works closely with the Chief Compliance Officer to ensure risk and relationship management with ARC clients. He has overseen all operational functions, including management of personnel, administration of policies, and supervision of the IS technology department. His experience with asset location, computer applications, design and advertising is key to the success of Absolute Resolutions Corp. Mark has been involved in the stratification of over 800 individual transactions, including the analysis behind the potential liquidation for over $20 Billion in purchased accounts. During his tenure at ARC, Mark has diligently managed spending and cost analysis well below expected amounts, while at the same time staying ahead of the curve in the implementation of new technologies and cost saving innovations. Mark has extensive experience in numerous computer applications, programming languages, collection software and skiptracing databases.
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Manny Newburger
Barron & Newburger, P.C.

Topic: The Great Debate: Collection Effectiveness and Compliance
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!

Biography: Manuel H. (Manny) Newburger is the Vice President of Barron & Newburger, P.C., a multi-state law firm with offices in Austin, Houston, and Dallas, Texas, Tampa, Florida, and Scarsdale, New York. He is also an Adjunct Professor at the University of Texas School of Law, where he teaches consumer protection law, and the President of Fair Debt Consultants, LLC, through which he provides training and management consulting services to the collection industry. Mr. Newburger is the principal author of Fair Debt Collection Practices: Federal and State Law and Regulation (Sheshunoff & Pratt). He is also the presenter of "The Compliant Collector Series", a three DVD series providing practical, real life training to boost compliance of collectors.

Tom Nusspickel
American First Finance

Topic: The Great Debate: Collection Effectiveness and Compliance
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!

Biography: Thomas (Tom) Nusspickel, Chief Operating Officer for American First Finance, has a 28-year career in the banking & financial services industry in executive-level roles directing Customer Service and Collections/Recovery divisions for credit originators, third-party servicers, and BPO companies. Tom began his management career with HSBC, serving close to 10 years running Collections & Recovery for three divisions.
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Jan Stieger
Receivables Management Association International

Topic: What's the Buzz in the Industry - Debt Buying

Jan Stieger, CAE, a 30-year veteran of association management, serves as Executive Director of Receivables Management Association (RMA), the trade association representing nearly 550 member organizations in the accounts receivables industry. Jan brings a wealth of experience in financial services, strategic planning, regulatory and legislative issues, international affairs, and credit and risk management.

Prior to joining RMA in 2011, Jan spent nine years leading the California Association of Collectors (CAC), the state affiliate of ACA International. She previously served in leadership roles with the California Optometric Association and the California Pharmacists Association.

Jan holds a Bachelor of Science degree in Economics and Finance from California State University Sacramento. She is also a member of the California Society of Association Executives and MPI International where she earned the Certified Association Executive and Certified Meeting Professional designations. Jan is also a Certified Receivables Compliance Professional (CRCP).

Dave Snyder
Midland Credit Management

Topic: Legal Strategies & Outsourcing
Legal Strategies – learn the where, the what, the why, the when and the how comes to putting together a successful legal collection strategy for your organization. Understand what is changing in today’s climate, and how clients and attorneys can work together to efficiently and successfully collect on legal accounts. Always a few horror stories and hints for your operation as well.

Biography: Dave Snyder, currently a Director – Legal Outsourcing for Midland Credit Management, began his career working with a small creditor’s right firm in Southern California. Looking for new opportunities, Dave opened his own law firm and successfully represented creditors, collection agencies and “startup” enterprise. A role with JP Morgan Chase presented itself and Dave wound down his firm to move in house. Following his role with JP Morgan, Dave began his career with Midland Credit Management. Initially as the State Managing attorney for Midland Dave led the state of California and quickly grew to the Regional Managing Attorney position. Today, as the Director – Legal Outsourcing, Dave’s team supports the various needs of Midland Credit Management and their firms across the nation.

Dan Vande Zande
Landmark Credit Union

Topic: Credit Union Peer Group
Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This working group is a division of the Recovery Management Network. Membership is open to creditors, no vendors. If you are not a member and would like to join, please go to http://resourcemanagement.com/networking.html and complete the membership form.

Dan Vande Zande has been in the Financial Services Industry for 20 years. He started as a Branch Manager back in 1999 with Marine Credit Union in Waupun, WI, where he had the opportunity to work all positions from the teller line to mortgages. Dan spent a year as the Operations Manager in 2005 for six branches before they merged with another Credit Union in 2006.
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Debbie Venderley
Servicing Solutions, LLC

Topic: Vendor Oversight Roundtable

Biography: Debbie Venderley's current role as Head of Internal Audit, Vendor Management, and Internal Controls is the most recent stage of a career in banking and collections that has spanned auto finance, mortgage, and unsecured debts. With a passion for contributing to the organization’s governance, she applies a systematic, disciplined, and risk-based approach to identifying opportunities for effective operational performance. She manages enterprise vendor risk life-cycles from RFP and risk assessment to onboarding and offboarding. Prior to joining Servicing Solutions, Debbie held leadership roles at Hyundai Capital America, Triad Financial, New Century Mortgage, and Bank of America.

Anthony Williams
Resurgent Capital Services

Topic: Audit Oversight Benchmarking
Creditors and Debt Buyers with responsibility for vendor oversight are welcome to join this discussion.

Biography: Anthony Williams is the Senior Director of Servicer Oversight at Resurgent Capital Services. His role includes managing the External Compliance Audit, Vendor Security Audit, and all monthly compliance based audits such as TCPA, Call Monitoring, Collection Letters, etc. Anthony has been with Resurgent Capital Services for more than 15 years where he has served as Director of Recruiting & Training and Assistant Vice President of Operations. Prior to joining Resurgent Capital Services, he served as Assistant Vice President of Wholesale Loans for Emergent Mortgage Corp/HomeGold Financial Group. Anthony’s professional background covers multiple areas in the financial service industry including, banking, insurance, credit counseling, and sales. He possesses a BA in Sociology with a concentration in Business from Wake Forest University and a Masters of Business Administration from Southern Wesleyan University.

Brian Winn
Winn Law Group

Topic: Skip Strategies & Solutions Sessions:Dormant Judgment Collections - Post Judgment Asset Water Falls – Tricks and Traps
So, you’ve got the judgment, and now are just waiting for money to roll in? A good strategy and the appropriate use of available tools and resources can make a difference in maximizing collections on dormant judgments. Learn Tricks and Traps involved with using an Asset Waterfall for dormant judgments. Hear ideas for measuring success and calculating the ROI of your investment. Hear concepts to make sure that you don’t get trapped by some easy-to-make, but very expensive mistakes.

Biography: As one of the leading collection attorneys in California, Brian N. Winn recognized the need for creditor's attorneys to have a united voice in California. As a result, the California Creditors Bar Association (www.calcba.org) was formed in 2004, with Mr. Winn as its first President. This organization offers the California Courts, Legislature and Judiciary a single source of information for creditor's rights from more than forty California creditor law firms with the assistance of CCBA. On July 1, 2007, the California Judicial Council approved CCBA's proposed revision creating a special collection track within Fast Track to streamline the Courts Dockets, an elimination of numerous court procedures for collection cases, saving countless resources for Courts, Lawyers, Clients and Litigants.
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Debt Connection Symposium and Expo

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