Speaker Topic and Biography

Kelli Edmonds
Santander Consumer USA

Topic: Auto Finance Peer Group Moderator
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.

Biography: Kelli Edmonds is the Senior Vice President - Vendor Management at Santander Consumer USA with oversight of third party relationships at an enterprise level. Kelli has over 25 years of successful strategic and tactical leadership experience within the credit and collections industry with a strong focus on 1st and 3rd party agency management and internal charge-off recovery. Through her various leadership roles, Kelli has built and managed vendor partnerships, ensured regulatory compliance, increased efficiencies in call center operations and delivered large, complex projects. Kelli is Six Sigma Green Belt Certified, a Certified Receivables Compliance Professional and has a Bachelor's degree in Business Management.

Mike Goins
TD Bank

Topic: Skip Strategies & Solutions Sessions
Don’t Skip this Special Skip Session. It all starts with locating people! We’ll start the day with a panel of operational industry experts—talking about their strategies to locate consumers and their skip tracing operational success stories. Hear thoughts on when to skip, who to skip, how to skip, where to skip and the ROI on the various skip tracing activities.

Biography: Mr. Goins is responsible for the operation of Loss Mitigation, Foreclosure, Repossession and Redemption Management, Bankruptcy, Loss Recovery - including Internal Recovery Collection, Collection Agency Management, Litigation Management and Debt Sale Strategies all of which are executed from the Jacksonville, FL and Falmouth, ME locations of TD Bank, America's Most Convenient Bank.

He has also participated in professional organizations and advisory boards, conducted Webinars and have spoken as keynote and a panelist on the topic of Loss Recovery, Collections, Repossession and Debt Sales at multiple national collection, remarketing and repossession conferences such as NCCR, Re3, NARS, CRS, DCS and Auto Finance Risk Summit.

Matt Justice
Professional Bureau of Collections of Maryland Inc.

Topic: Millennial Peer Group
Announcing the newest Peer Group to meet at Debt Connection Symposium & Expo 2018 – the Millennial Peer Group. This newly organized peer network, is an elite network of young professionals in the industry focused on issues of relevance to Millennials. Whether you meet the age requirements of a Millennial, or think like a Millennial, or just have an interest in Millennials – this group can be for you.

Biography: Matt joined PBCM after completing his Masters’ Degree in International Business at Concordia University – Wisconsin in 2011. While in Graduate School, Matt worked for wealth management firm Wells Fargo Advisors. Matt spent the first few months at PBCM as a collector to learn the operations side before transitioning in to the sales and marketing department when he was promoted to Client Relationship Manager. He now helps coordinate and manage PBCM’s sales and marketing efforts as the VP of Business Development. He has over 5 years of experience in the collection industry.

Oscar Marquis
Oscar Marquis & Associates

Topic: Anti-Trust Attorney

Biography: Oscar Marquis is the principal of the law firm, Oscar Marquis & Associates, which specializes in privacy and consumer reporting. He also serves as an Independent Legal Consultant to the international law firm of Hunton & Williams on credit reporting, GLB and other privacy matters.

Mr. Marquis served as General Counsel of Trans Union LLC, one of the three national consumer reporting agencies, for over 15 years, and was affiliated with Trans Union for over 24 years. At Trans Union, Mr. Marquis was responsible for all of the company's legal, government and public affairs. He served on the company's executive council and participated in all major strategic decisions and business initiatives. Prior to forming his current law firm, he was a partner in the Washington, DC law firm, Oldaker, Biden & Belair.
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Chris Mitcham
Security National Automobile Acceptance Company "SNAAC"

Topic: The Great Debate: Collection Effectiveness and Compliance
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!

Biography: Chris Mitcham currently serves as the SVP of Servicing at Security National Automobile Acceptance Company "SNAAC". In this role he oversees all loan servicing, loss mitigation, recovery, and remarketing operations. With over 18 years of industry experience, he has directly managed the acquisition, origination, and/or servicing of over $4B in automotive receivables across the credit spectrum. Further experiences in the direct to consumer and risk management services arena provides a holistic view of the greater consumer finance industry. Mitcham's background has provided deep knowledge in automotive and consumer credit, alternative banking solutions, risk management, specialty finance, and capital markets space.

Mark Naiman
Absolute Resolutions Corp.

Topic: The Great Debate: Collection Effectiveness and Compliance
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!

Biography: Mark Naiman has been with Absolute Resolutions Corp. for 13 years. Beginning his ARC career as Operations Manager, Mark worked his way from Vice President to Chief Operating Officer and finally to President/COO in 2014. Responsible for creating and driving the position of ARC within the industry, as well as developing opportunities for growth, diversification and advancement, Mark works closely with the Chief Compliance Officer to ensure risk management and administration of relationship management with ARC clients. He oversees all operational functions, including management of personnel, administration of policies, and supervision of the IS technology department. His experience with asset location, computer applications, design and advertising is key to the success of Absolute Resolutions Corp. Mark has been involved in the stratification of over 700 individual transactions, including the analysis behind the potential liquidation for over $17 Billion in purchased accounts.
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Manny Newburger
Barron & Newburger, P.C.

Topic: The Great Debate: Collection Effectiveness and Compliance
This lively session will include extremely knowledgeable debaters who will address the most relevant topics of the day - based on attendee requests. Don't miss this informative, educational and animated dialogue of the key issues for collection and recovery effectiveness and compliance!

Biography: Manuel H. (Manny) Newburger is the Vice President of Barron & Newburger, P.C., a multi-state law firm with offices in Austin, Houston, and Dallas, Texas, Tampa, Florida, and Scarsdale, New York. He is also an Adjunct Professor at the University of Texas School of Law, where he teaches consumer protection law, and the President of Fair Debt Consultants, LLC, through which he provides training and management consulting services to the collection industry. Mr. Newburger is the principal author of Fair Debt Collection Practices: Federal and State Law and Regulation (Sheshunoff & Pratt). He is also the presenter of "The Compliant Collector Series", a three DVD series providing practical, real life training to boost compliance of collectors.

Jan Stieger
Receivables Management Association International

Topic: What's the Buzz in the Industry - Debt Buying

Jan Stieger, CAE, a 30-year veteran of association management, serves as Executive Director of Receivables Management Association (RMA), the trade association representing nearly 550 member organizations in the accounts receivables industry. Jan brings a wealth of experience in financial services, strategic planning, regulatory and legislative issues, international affairs, and credit and risk management.

Prior to joining RMA in 2011, Jan spent nine years leading the California Association of Collectors (CAC), the state affiliate of ACA International. She previously served in leadership roles with the California Optometric Association and the California Pharmacists Association.

Jan holds a Bachelor of Science degree in Economics and Finance from California State University Sacramento. She is also a member of the California Society of Association Executives and MPI International where she earned the Certified Association Executive and Certified Meeting Professional designations. Jan is also a Certified Receivables Compliance Professional (CRCP).

Anthony Williams
Resurgent Capital Services

Topic: Audit Oversight Benchmarking
Creditors and Debt Buyers with responsibility for vendor oversight are welcome to join this discussion.

Biography: Anthony Williams is the Senior Director of Servicer Oversight at Resurgent Capital Services. His role includes managing the External Compliance Audit, Vendor Security Audit, and all monthly compliance based audits such as TCPA, Call Monitoring, Collection Letters, etc. Anthony has been with Resurgent Capital Services for more than 15 years where he has served as Director of Recruiting & Training and Assistant Vice President of Operations. Prior to joining Resurgent Capital Services, he served as Assistant Vice President of Wholesale Loans for Emergent Mortgage Corp/HomeGold Financial Group. Anthony’s professional background covers multiple areas in the financial service industry including, banking, insurance, credit counseling, and sales. He possesses a BA in Sociology with a concentration in Business from Wake Forest University and a Masters of Business Administration from Southern Wesleyan University.

Debt Connection Symposium and Expo

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